Terms of Service

Effective date: August 20, 2026 Version: 2026-08-20

These Terms of Service (the "Terms") are a binding agreement between Spej Corp ("Spej", "Plooms", "we", "us", or "our") and the individual or entity that accesses or uses the Plooms services (the "Services"): the applications and workspaces at plooms.ai and its subdomains, our desktop application, and our APIs. By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you accept on behalf of an organization, you represent that you have authority to bind it, and "you" refers to that organization. You must be at least 18 years old.

These Terms govern the Services (the product). Our separate Website Terms of Use govern casual browsing of the marketing site, and their dispute-resolution provisions are incorporated into these Terms as described in Section 15. Our Privacy Policy describes how we handle personal data and is incorporated by reference.

1. The Services

Plooms provides a private, single-tenant AI workspace, which may include chat grounded in your knowledge graph; generation of documents, spreadsheets, presentations, PDFs, images, and video; an application builder; connectors to your own third-party accounts; automated playbooks and agents; and API access. Features vary by plan and may change over time.

2. Accounts and security

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials, and you agree to enable and maintain two-factor authentication. Notify us promptly at [email protected] of any unauthorized use or security breach.

3. Beta Services

Some or all of the Services are currently offered as a beta release for evaluation. You acknowledge that:

• Beta Services are provided "as is", may contain errors, may not perform reliably, and may be changed, suspended, or discontinued at any time, with or without notice, and may never become generally available.
• Non-public features, functionality, and performance information about the Services are our Confidential Information. You agree not to disclose them to third parties except as we approve in writing, and to use them only to evaluate and use the Services. This obligation does not apply to information that is or becomes public through no fault of yours, that you already lawfully had, or that you independently developed.
• You will not rely on Beta Services for production, business-critical, or high-risk uses, and you are responsible for maintaining your own backups of your data.

4. Your content and data

a. Ownership. As between you and us, you own the content you submit to or create with the Services ("Your Content"), including your chats, files, documents, generated outputs, and the data ingested from accounts you connect. We do not claim ownership of Your Content.

b. Limited license to operate the Services. You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Your Content solely to provide, secure, and support the Services for you and as you direct (for example, to build your knowledge graph, generate an artifact, or run a playbook). This license exists only to run the Services and ends when Your Content is deleted, except for residual backups retained for a limited time and information we must keep by law.

c. We do not train on Your Content. We do not use Your Content, or data from your connected accounts, to train, fine-tune, or improve any AI model, and we do not sell it or use it for advertising. Content sent to our model-serving provider to generate a result is not retained by that provider after the request and is not used to train models.

d. Your responsibilities. You are responsible for Your Content and for having the rights and any necessary consents to submit it (including content from connected accounts and any personal data of others). You must comply with the Acceptable Use terms in Section 6.

e. Processing of personal data. Where we process personal data on your behalf as a processor, we do so under our Privacy Policy and, for business customers, a Data Processing Agreement, which will control in the event of a conflict on data-protection matters. Business customers may request a Data Processing Agreement by contacting [email protected].

5. Subscriptions, fees, and the prepaid wallet

a. Plans and fees. Paid plans are billed in advance as described at signup or in your order. For individual plans, a flat monthly fee is charged at the start of each billing period and includes a stated amount of AI usage each month; the included usage resets each month and does not roll over.

b. Prepaid usage wallet. AI usage beyond any included amount draws down a prepaid token wallet that you fund with top-ups. Purchased top-ups roll over while your account is active. When your available balance is exhausted, AI features pause until you add funds; other access continues subject to these Terms. Prices for usage reflect the model and volume you use.

c. Renewal, changes, and taxes. Subscriptions renew automatically until cancelled. We may change fees or included amounts on prospective notice; changes take effect at your next billing period. Fees are exclusive of taxes, which you are responsible for. Payments are processed by Stripe; you authorize us and Stripe to charge your payment method.

d. Cancellation and refunds. You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current period. Except where required by law, fees and prepaid amounts are non-refundable.

e. Non-payment. If a payment fails, we may suspend or terminate paid features after a grace period as described in the product.

6. Acceptable use

You agree not to, and not to permit anyone to:

• use the Services in violation of law or the rights of others, or to process content that is unlawful, infringing, harmful to minors, harassing, or otherwise objectionable;
• use the Services to generate or facilitate malware, spam, fraud, or attacks; to develop a competing model or service; or to reverse engineer, decompile, or extract the Services' source, models, or underlying technology except as permitted by law;
• attempt to gain unauthorized access to, disrupt, or place undue load on the Services or others' data; circumvent usage limits, security, or metering; or use automated means to scrape the Services except as we expressly allow;
• misrepresent AI-generated output as human-generated where doing so is deceptive or unlawful, or use output in a manner that violates applicable AI, privacy, or sector-specific laws.

We may investigate and take appropriate action, including removing content and suspending or terminating accounts, for violations.

7. AI output — no warranty; your responsibility

The Services use AI, which can produce output that is inaccurate, incomplete, outdated, or otherwise inappropriate. Output may not be unique to you. You are responsible for reviewing and independently verifying output before relying on it, and Plooms output is not professional advice (legal, medical, financial, or otherwise). You are responsible for your use of any output and for compliance with laws applicable to that use.

8. Third-party services and connectors

The Services interoperate with third-party services you choose to connect. Your use of those services is governed by their terms, and we are not responsible for them. You authorize us to access and process data from a connected account only as you configure, and you represent you have the right to grant that access. You can disconnect at any time.

9. Intellectual property; feedback

We and our licensors own the Services and all related intellectual property, excluding Your Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business or personal use. If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use it without restriction or obligation to you.

10. Confidentiality

Each party may receive the other's non-public information. The receiving party will protect it with reasonable care and use it only to exercise rights and perform obligations under these Terms. This does not apply to information that is public, already known, independently developed, or rightfully received from a third party.

11. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY (AND FOR US, OUR SUPPLIERS) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You will defend, indemnify, and hold us harmless from third-party claims and related costs (including reasonable attorneys' fees) arising from Your Content, your use of the Services, your violation of these Terms, or your violation of law or the rights of a third party.

14. Term, suspension, and termination

These Terms apply while you use the Services. Either party may terminate as described in your plan; we may suspend or terminate your access for violation of these Terms, non-payment, or to protect the Services or others. On termination, your right to use the Services ends. For a limited period after termination, you may request an export of Your Content; after that, we may delete it. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. The dispute-resolution provisions of our Website Terms of Use — including the binding arbitration agreement, the class-action and jury-trial waivers, the informal dispute-resolution requirement, and the 30-day right to opt out — are incorporated into these Terms by reference and apply to disputes arising out of or relating to the Services or these Terms. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief for actual or threatened infringement or misuse of its intellectual property or confidential information in a court of competent jurisdiction located in Illinois. Please review those dispute-resolution provisions carefully, as they affect how disputes between you and us are resolved and limit your rights to sue in court and to participate in a class action.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in the Services and update the effective date and version, and we may ask you to re-accept before continuing to use the Services. Your continued use after the effective date constitutes acceptance.

17. General

These Terms (with the Privacy Policy and any order or plan terms) are the entire agreement between you and us regarding the Services and supersede prior agreements on the subject. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. The relationship is that of independent contractors. Notices to us go to [email protected]; notices to you may be sent to your account email or posted in the Services.

18. Contact

Spej Corp 230 West Ohio Street, Chicago, Illinois 60654 Email: [email protected]